Are You Making These Small Business Outsourcing Mistakes?

Though outsourcing seems an obvious choice to make, if debated on the cost and work effectiveness, mistakes can be made if businesses aren’t careful enough, defeating the purpose behind outsourcing. Here are the top 5 mistakes that small businesses need to avoid.

Under utilizing full vendor potential

Most small businesses are satisfied once their basic outsourcing objective is met. This sense of fulfillment blinds the very need of fully stretching your vendor to maximize your ROI. Full utilization may include maximum service benefits, supplementary services, add-on or value-added services. So do bother about extracting the best, you deserve that. Also explore all the other services offered by the same vendor and how you can take advantage of your vendor’s experience.

Anticipating extreme cost benefits

Though helping you save more is an outsourcing benefit, do not believe it to save you for an entire luxury summer vacation. According to a survey of more than 800 executives in the United States and Europe, cost saving is still the primary driver for outsourcing. This short sightedness may get businesses to tag outsourcing, “undesirable” if they fail to capture the anticipated cost benefits, and by simply ignoring the other crucial aspects like efficiency, professionalism, rate of growth achieved and so on. This could also lead to improper budgetary allocation, leading to further unhealthy situations.

Treating your vendor like your employee

Your vendors are surely your extensions and the overall picture should be that of a collective organization, but hey, do not get over board and start treating them like your employees, because there is a clear difference in the way work is demanded from an employee and a vendor. You also buy other difficulties like managerial challenges, excusing minor un-productiveness, schedule lapses, and so on. Instead, treat your vendor like your partner and let your vendor grow along with your business.

Lack of communication and customization

In a recent survey by a leading association, 28 percent of the 1,000 respondents had pointed out poor communication as the top reason for the failure of an outsourcing project. Failing to establish a reliable communication channel throughout your contract period with your vendor is extremely important. Clear communication brings more effectiveness to the fore and helps to have a healthy relation. This primarily leads to synchronized and customized service delivery and improves vendor’s readiness and cooperation to change within short time notices.

Failing to assess periodic growth and other milestones

As things are taken care of and as you get busy with your core work, you surely will fall into the careless zone when it comes to assessing the effectiveness of outsourcing. Most small businesses fail to set any growth milestones to compare and gauge the effectiveness of outsourcing and start treating it like any other human resource. This is where the initial excitement and promise is lost. A survey suggested that, outsourcing provider fails to invest in new technology, and productivity levels begin to decline after the initial years.

About the Author

Dave Otfinoski, CEO of My Business Assistant or “MBA”, has more than twenty-five years of executive, hands-on experience with small and mid-sized businesses. As CEO of MBA, Dave manages a team of experienced virtual assistants who have extensive expertise in the realms of small business operations, bookkeeping services, website design, SEO, content creation and call center operations. Outstanding client service and quality performance are the hallmarks of both My Business Assistant and the MBA team. We look forward to providing you with the Virtual Assistance that you may require to enhance your own business strategies. Please feel free to contact us at or call us at 800.993.9622 with any questions or inquiries that you may have.