5 Tasks Virtual Assistants Can Do Better Than You

With growing business volumes and grueling competition the role of a virtual assistant is becoming innately common and in many cases exceedingly important for small businesses and solopreneurs. This is not just because of the bulging task lists businessmen have to cope with each day, rather because these virtual hands do a better job than us. Let’s take a look.

Online presence and continuous marketing

Creating and maintaining a customer pulling website is of course a professional’s job that you cannot afford to experiment with. It should make a clear visual business statement and should be capable to rope in prospects, it should be search engine friendly to direct more traffic and generate more business, it should be updated to be compatible with the changing web browsers and also accommodate the latest utility modules. There should be continuous online marketing ads, social media marketing initiatives and other online promotions to get the whole eco-system working for you. And all this is best achieved by an expert.

Web virtual assistants give a persona to self-service, like a friendly concierge, increasing customer adoption of the self-service channel. — Forrester.com

Account keeping

With you getting busy with your products, services, customers and growth plans where is the time to look into your financial issues, your accounts, taxes, government regulations, bills receivable, payables, creating actionable financial reports, analyzing financial situation and evaluating options? You cannot ignore these aspects of your business and you need a virtual assistant, with expert hands at these matters to manage the stuff for you. Don’t you think?

24×7 customer support

As you grow so are your customers and unlike the initial stages where you personally focused on your handful of customers; you have to manage a lot many of them and that too with a professional support system and proper policy. 24×7 support is the buzzword and to be competitive you have to provide your customers with that extra support to make their lives happier and better by using your product or service. This may include phone support, email support, expert advice, product based support, helping in purchase decisions and so on.

According to Forrester’s North American Technographics Customer Experience Online Survey, Q4 2009, 69% of online consumers used the telephone to speak with a customer service agent (followed by 55% who emailed customer service.

This survey piece summarizes the whole point.

IT Support

Most of us are not IT experts however our business runs on it. These virtual assistants will step in with the much needed IT infrastructure support and manage the whole stuff including software installations, maintenance, hardware support, fixing regular glitches, and so on. This seals-off the issue of worrying about the right IT infrastructure which gives us a healthy and effective environment to work and grow.

Administrative Assistance

Smaller looking tasks like customer follow-up, calendar management, scheduling daily meetings and tasks, data management, documents creation and posting  – are all miscellaneous, however, important tasks that need attention. If these tasks are done effectively, they make a huge impact on the overall effectiveness and growth of your business. A virtual assistant can step in with these backend services and let you do your core job with 100% focus.

In a survey conducted on virtual assistant, over 90.07% respondents said that their primary VA service was administrative in nature. — Virtual Assistance Chamber of Commerce.

About the Author

Dave Otfinoski, CEO of My Business Assistant or “MBA”, has more than twenty-five years of executive, hands-on experience with small and mid-sized businesses. As CEO of MBA, Dave manages a team of experienced virtual assistants who have extensive expertise in the realms of small business operations, bookkeeping services, website design, SEO, content creation and call center operations. Outstanding client service and quality performance are the hallmarks of both My Business Assistant and the MBA team. We look forward to providing you with the Virtual Assistance that you may require to enhance your own business strategies. Please feel free to contact us at http://www.MyBusinessAssistant.com or call us at 800.993.9622 with any questions or inquiries that you may have.